Courts App LLC, (“we,” “us,” or “our”) have adopted this Privacy Policy (“Policy”) to explain how we collect, use, safeguard, and share information from or about you, (“user,” “you,” or “your”). This Privacy Policy applies to Personal Information we may collect when you access or use our website, https://www.courtsapp.com (“Website”), Application (“Application” or “App”), or any other website or application we control on which we may place this Policy. This Policy also applies to Personal information we may collect when you use or purchase our products or services (together with our Website and Application, our “Services”). Additionally, this Policy addresses how we and others may use the information, under what circumstances we may disclose the information to third parties, and the instances in which we may allow third parties to collect information directly. Depending on your activities when using or accessing our Services, you may from time to time be required to agree to additional terms and conditions.
This Policy applies to anyone who uses or accesses our Services, regardless of whether you use the Services via a computer, mobile device, tablet, or other medium (collectively, your “Equipment”).
This Policy applies to information we collect through:
This Policy does not apply to information collected by:
Our Services are hosted in and directed at individuals in the United States. If you are located outside of the United States, you should not access or use our Services and should not share your Personal Information with us. If you are located outside of the United States and believe you have shared your Personal Information with us, you may contact us as described below.
If you do not agree with this Policy, please do not use our Services. We reserve the right to update this Privacy Policy at any time. The “Last Updated” date above provides you with notice that the Policy has been updated.
Modifications to this Policy
We maintain this Policy on our Services. You should review this Policy frequently, as it may change from time to time and without notice. We will notify you of any changes to this Policy via the Services, by updating this Policy’s “Last Updated” date. Any changes will be effective immediately upon posting and will apply to all Personal Information collected after the revised Policy is posted. If you continue to use our Services after this Policy is updated, you agree to this Policy as revised. If you do not agree with any changes to this Policy, please do not use our Services.
We may collect information that identifies, relates to, describes, references, is reasonably capable of being associated with, or could reasonably be linked, directly or indirectly, with a particular individual (“Personal Information”). Personal Information does not include information that is publicly available or de-identified.
We may collect the following information:
Identifiers. Such as first and last name, postal address, Internet Protocol (IP) address, email address, signature, telephone number, device identifiers, online identifiers, or other similar identifiers.
Commercial information. Such as records of products or Services you accessed, viewed, scheduled, or purchased, including your scheduling and purchasing history or tendencies.
Other Personal Information. Such as your billing information, including your credit or debit card number and billing address.
Location information. We collect precise and general location information such as the precise location of where you intend to use a court or the precise location of your Equipment, or your city or zip code of residence.
Sensory data: audio input you choose to provide through voice-enabled features (such as voice assistant) in the App.
Internet or other similar network activity. Such as your browsing history, search history, session information, App usage and diagnostics, Equipment information and metadata such as browser type and settings, operating system and version, push notification tokens, and other device identifiers, authentication logs, error logs, pages or screens visited, network connection, and other technical information regarding your interactions with our Services, emails, or advertisements.
Inferences drawn from other Personal Information we collect to create a profile. Such as whether you may be interested in certain sports equipment, facilities, or other related offerings based on your location and the courts you have booked.
Sensitive Personal Information. We collect precise geolocation information such as where you intend to use a court booked by or for you or the precise location of your Equipment.
We collect information about our Users in the following ways:
Directly from you. For example, when you sign up for an account, complete forms such as to sign up for our newsletter and other communications about our Services, request a demo, or otherwise contact us, and the facilities’ release forms; purchase, access, or use our products and Services; provide feedback, complete surveys, or request customer service; post comments, photos, videos, or other information to our social media pages or when you review us; choose to use our voice-assistant feature, or when you otherwise communicate with us. Note that information posted to publicly available sites, like social media accounts, is not subject to this Policy.
Automatically from your Equipment. When you access or use our Services, information associated with you and/or your Equipment may automatically be collected or received through automatic collection technologies such as cookies, pixels, tags, beacons, scripts, or other technology. We may also automatically collect or receive such information any time you interact with our advertising and content on other websites and platforms and emails. Advertisers and other third parties also may collect information from your interaction with advertising on our Website, Applications, through emails, or other Services.
From third parties. We may receive information about you from third parties, such as athletic and sporting facility operators, athletic and sporting goods suppliers, or vendors and service providers we hire to help us run our business, including the companies that host or operate our Website and App, process payments for us, send emails for us, provide marketing, analytics, and advertising services, or host our content. We may also obtain Personal Information about you from advertising networks and search information providers. Additionally, other users of our Services may provide us with your Personal Information so that we may invite you to use our Services.
We may automatically receive and store certain types of information whenever you interact with our Services. For example, we may use “cookies,” “web beacons,” (also called “clear gifs” or “pixel tags”), “embedded scripts,” software development kits (“SDKs”), session replay technology, and similar technologies to obtain certain information when you use or access our Services. We may use information collected from these technologies to:
We also may use these technologies to collect information about your online activities over time and across third-party websites or other online services (including apps). For more information, see Interest-Based Advertising.
Cookies are small files that we transfer to your Equipment’s long-term memory or your web browser memory to enable our systems to recognize your browser and to provide convenience and other features to you. We use cookies to provide additional features or functionality to your experience when you use our Services, for example storing your preferences and other information about you when you use the Website or App. You may block or limit the storage of cookies via browser controls or other software. You may also delete cookies manually from your device through your internet browser, operating system, or other programs. Please note that some portions of our Services may not function properly or be available if you block or delete certain cookies.
Web beacons are tiny graphics with a unique identifier, similar in function to cookies, and may be used to track the online movements of users (including apps), when an email has been opened, and to provide other information.
Embedded scripts are pieces of code written directly into a website or app’s code to add functionality or interactivity to a webpage or app.
Mobile SDKs and similar technologies. Within our mobile Application, we and our service providers use SDKs and similar technologies for analytics, security, authentication, performance monitoring, and the delivery of push notifications.
Session replay. We and our analytics service providers use session replay technology to record interactions with our Services for product analytics, debugging, and quality assurance. Recordings are processed by a service provider and are subject to the deletion practices described in Your Rights and Choices below.
We may use Personal Information, including through use of Artificial Intelligence and automated means, for the following purposes:
We may share information that does not identify you without restriction. We may disclose Personal Information as follows:
To Whom We Disclose Personal Information and for What Purposes
We may disclose Personal Information to third parties as follows:
Service providers. We share Personal Information with vendors who help us deliver and support certain Services, including customer support, email and text message deployment, voice-assistant feature, research and analytics, marketing and advertising services, data processing, management, analytics, fraud prevention, transaction and payment processing, survey administration, and order fulfillment.
For example, we use Twilio Inc. to deliver our telephone calls and text messages through our Services. In providing and supporting these communications, Twilio may collect call and message content, recordings or transcripts, telephone numbers, and related technical information for security, fraud prevention, analytics, service improvement, and other purposes described in its terms. For more information about Twilio’s privacy practices, please visit https://www.twilio.com/en-us/legal/privacy.
Business Partners, Advertisers, and other Third Parties. With appropriate consent where required, we may share Personal Information with or make it available to our sponsors, partners, advertising networks, advertising servers, and analytics companies or other third parties in connection with our and their marketing, promotional and other offers, as well as product information.
We may use Google Analytics to analyze use of our Services. For more information about how Google uses information from sites or apps that use its services, please visit https://policies.google.com/technologies/partner-sites. http://www.google.com/policies/privacy/partners/
We may also disclose Personal Information to:
Law Enforcement, Regulators, Courts, and other Governmental Authorities. We share Personal Information, pursuant to applicable law, to respond to subpoenas, court orders, legal process, and other law enforcement measures, to comply with other legal obligations, to respond to an emergency, or otherwise to protect our or the rights, property, safety, or security of other parties, visitors to or users of our Services, or the public.
Third-Party Business or Asset Transfer Partners. If we are involved in a merger, acquisition, transfer of control, bankruptcy, reorganization, or sale of assets, or diligence associated with such matters, we may share Personal Information with third-party businesses or asset transfer partners. For example, if another entity acquires us or all or substantially all of our assets, or assets relating to any of our businesses, your information may be disclosed to that entity as part of the due diligence process and may be transferred to that entity as one of the transferred assets.
We may also disclose Personal Information to others:
Some content within our Services, including advertisements, are served by third parties, including advertisers, ad networks, servers, content partners, or application providers. These third parties may use cookies alone or in conjunction with web beacons or other tracking technologies to collect information about you when you use our Services. The information they collect may be associated with your Personal Information or they may collect information, including Personal Information, about your online activities over time and across different websites and other online services (including apps). They may use this information to provide you with interest-based (behavioral) advertising or other targeted content. Additionally, our partners may use non-cookie technologies on which browser settings that block cookies might have no effect. Your browser may not permit you to block such technologies.
In a mobile context, you may opt out of interest-based advertising through your mobile device settings. You may also be able to limit certain participating companies’ interest-based advertising in mobile apps by downloading the Digital Advertising Alliance’s AppChoices tool.
Finally, please note that certain browsers may offer the option of providing notice to websites that you do not wish for your personal information to be “sold” or “shared” (as defined by applicable law) (Global Privacy Control Notice or universal opt out mechanisms). As required by law, we will respond to and abide by the signals sent through universal opt out mechanisms that are consistent with applicable law.
You may use the following mechanisms to control your Personal Information:
Marketing Information: If you do not want us to use your information to promote or recommend our own products and Services, or third parties’ products or services, you may opt-out by replying to any promotional email we have sent you or following the opt-out links on that message. This opt-out generally will not apply to information provided to us related to a purchase, product service experience, or other Service-based transactions.
Push Notifications: We may send you push notifications regarding your bookings, reservations, account activity, service updates, and, based on your choices, promotional offers. You can opt out of receiving these push notifications at any time by turning them off at the device level through your mobile operating system’s settings.
SMS/Text Messages: If you provide your mobile phone number and opt-in, we will send you SMS/text messages and other electronic communications you consented to receive. These may include transactional or service messages, such as booking links, confirmations, reservation reminders, and customer-service replies, and, where you have opted in, promotional or marketing messages. Message and data rates may apply. Message frequency varies. You can unsubscribe from any such communications at any time by updating your account settings and/or following the instructions provided with such communication (e.g., by replying STOP to a text message). Note: we do not share your mobile contact information with third parties or affiliates for their own marketing or promotional purposes. We may disclose mobile information to service providers that help us provide, manage, and document our messaging program as necessary to deliver and support the messages you requested or consented to receive. For full messaging-program terms, please see the Text/SMS Messages section of our Terms of Use.
Accessing, Updating, and Deleting Your Information: You may contact us as set forth in the Contact Us section below to request access to, correction of, or deletion of Personal Information about you in our possession or control, consistent with your rights as described below.
If you maintain an account through our Services, you may request the deletion of your account and the associated Personal Information we have collected from or about you. You may initiate the deletion of your account through your account settings on the Website and/or within the App, or by contacting us as provided below.
We may not accommodate a request to change information if we believe the change would violate any law or legal requirement or negatively affect the information’s accuracy. Subject to and as required by applicable law, we may deny your deletion request, in whole or in part, and retain certain Personal Information, where reasonably necessary to: (i) complete the transaction for which the information was collected, provide a service you requested, or otherwise perform our contract with you; (ii) ensure security and integrity, detect or prevent fraud or illegal activity, or identify and repair errors that impair existing intended functionality of our Services; (iii) establish, exercise, or defend legal claims, resolve disputes, or enforce our agreements; (iv) enable internal uses that are reasonably aligned with your expectations based on your relationship with us and compatible with the context in which you provided the information; or (v) comply with legal or regulatory obligations. We may also deny a request if we are unable to verify your identity or authority to make the request.
Certain transactional and operational records, including payment, tax, and communications delivery records, may be retained by us or our service providers as necessary to satisfy the foregoing purposes (including financial, tax, audit, and legal compliance) even after deletion of your account, consistent with our retention practices and the exceptions above.
If we deny your request to delete, we will notify you of the reason consistent with applicable law. For additional information, please see How We Verify Data Subject Rights Requests and Appealing a Denied Data Subject Request below.
Location Information: As noted above, when you use our Services, we may automatically collect certain information about the Equipment you are using. This includes the location of your Equipment through GPS, Bluetooth, or WiFi signals, which can be managed through settings on your respective device.
Cookies and Automatic Data Collection Technologies. You can set your browser to refuse all or some browser cookies, or to alert you when websites or apps set or access cookies. However, if you disable or refuse cookies, please note that some features of our Services may become inaccessible or not function properly. In some cases, you may be able to set your browser or email program to not download web beacons.
Interest-Based Advertising. Please see Interest-Based Advertising above for information on how to opt-out of interest-based advertising.
Depending on your state of residence, you may have the following rights with respect to your Personal Information:
If you are a California resident, you may have additional personal rights and choices regarding your personal data. For example, California’s “Shine the Light” law (Civil Code Section § 1798.83) permits California residents to request from covered businesses certain information regarding the disclosure of personal data to third parties for their direct marketing purposes. This law applies to companies with 20 or more full or part-time employees. Accordingly, please note that we are not subject to this law. In any event, it is our policy to not share the personal information of users of our Services that have opted out of sharing their data with third parties for direct marketing purposes. You may exercise this cost free opt-out right by contacting us as provided below.
To exercise any applicable data subject right, please submit a request via email to legal@courtsapp.com.
We may require that your identity be verified prior to processing verifiable rights requests. If your request requires verification, we will verify your identity by comparing the information we have about you against the information we receive when you submit your request. If we do not have enough information to verify your identity, we may request additional information from you, consistent with applicable law. We may deny a rights request if we are unable to verify your identity.
Some states permit you to designate an authorized agent to submit requests to exercise certain data subject rights on your behalf. Even if you use an authorized agent to submit a request on your behalf, pursuant to applicable law, we may still require that you verify your identity depending on the nature of the request and sensitivity of the information at issue.
If you are an authorized agent submitting a request on behalf of an individual, please submit a request via email at legal@courtsapp.com. You must include a copy of the written, signed permission indicating that you are permitted to act on that person’s behalf.
In some circumstances, we may deny your request to exercise one or more of the rights described above. Some states permit their residents to appeal such a decision. If you are a resident of such state and disagree with our decision to deny your request or any portion of your request, you have the right to appeal our decision within sixty (60) days of receipt of notice that your request has been denied. If you submit an appeal to a denied request more than sixty (60) days after you have been notified of our decision to deny the request, we may deny your appeal. If you submit a timely appeal, we will respond within forty-five (45) days of our receipt of your appeal.
If you appeal a decision, please clearly and plainly describe your basis of disagreement with our decision by responding through the same means by which we communicated our decision or by submitting your appeal via email to legal@courtsapp.com. We will review your appeal and either amend or uphold our decision. In either case, we will provide a written explanation of the reason for the decision. This decision will be final.
The security of your Personal Information is very important to us. We use appropriate physical, electronic, and administrative safeguards designed to protect your Personal Information from loss, misuse, and unauthorized access, use, alteration, or disclosure. Additionally, we only retain your Personal Information for as long as reasonably necessary to fulfill the purposes for which we collect it. However, the Internet environment is not 100% secure, and we cannot guarantee that information we collect will never be accessed in an unauthorized way.
Our Services are not intended for individuals under 18 years of age. We do not knowingly collect, sell, or share (as those terms are defined by applicable law) the Personal Information of any individual under the age of 18 years old. If you are under 18, do not use or provide any Personal Information to us. If you believe we may have any Personal Information from or about an individual under 18, please contact us using the information in the Contact Us section below.
Our Services may contain links to other third-party websites. This Policy only applies to our Services. If you follow a link through our Services that takes you to another website which we do not control, you are subject to that site’s terms and privacy.
We will retain and use your Personal information for the period necessary for the purposes for which we collect it and to comply with our legal obligations, resolve disputes, and enforce our agreements unless a longer retention period is permitted or required by law.
Please note that audio processed through the voice-assistant feature is not retained by us after transcription. If you use the voice-assistant feature without signing into an account, we do not retain transcripts. If you are signed into your account, we may retain text transcripts generated from your voice interactions for up to twelve (12) months while your account is active, unless a longer retention period is required or permitted by law.
Following the expiration of the relevant retention period, Personal Information will be deleted. Therefore, any data subject rights you may have cannot be exercised after the expiration of the retention period.
As noted above, we may update this Policy from time to time, and we will provide notice of any material changes to the Policy as required by law. All changes will be effective upon posting of the updated Privacy Policy on our Website. If you object to any change, you can stop using the Services.
If you have any questions about this Policy or about our privacy practices in general, please contact us:
By email: legal@courtsapp.com
By mail: 98 Cutter Mill Road, Suite 462S
Great Neck, NY 11021
This Policy as posted on our Services is the sole statement of our privacy practices with respect to our Services. No summary, modification, restatement, or other version of this Policy, or other privacy statement or policy, in any form, is valid unless we post a new or revised policy to this Website.